Shipping Policy
Thank you for your interest in our shipping policy at hkmart.co.nz. We understand that getting your purchases delivered to you in a timely and cost-effective manner is important, and we are committed to making your shopping experience with us as convenient as possible. Here are the details of our shipping policy:
Shipping Locations:
We currently ship to all locations within New Zealand and United States.
Shipping Charges
Shipping charges 10$ for order under $100. We offer free shipping order over $100 in the New Zealand and United States
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for New Zealand and United States.
Handling time 1-3 Business Days
Transit time 7-15 Business Days
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-3 business days (not including holidays). Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email info@hkmart.co.nz with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Shipment processing time
Every effort is made to dispatch your order as soon as possible. Processing time is 1-3 business days. The transit time is approximately 7-15 business days.
You will receive a shipping confirmation email as soon as it has been shipped.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to NZ Post, USPS For orders of high value, carriers will may ask for a signature upon delivery.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email info@hkmart.co.nz and we will assist you from there.
Contact us:
Address: 147 Nelson Street, Auckland CBD, Auckland, Auckland, 1010, New Zealand
Email: info@hkmart.co.nz
Phone: +642102655709