Return and Refund Policy

We accept returns and We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and accessories are intact and accompany the product.

Return Process: To initiate a return,  you can contact us at info@hkmart.co.nz with your order details and the reason for the return. We will guide you through the necessary steps and provide you with a Return Authorization (RA) number, which you will need to include when returning the product.

If your return is accepted, we’ll send you a return shipping label and it will not cost anything to customer. As well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We don't charge re-stocking fee.

You can always contact us for any return question at info@hkmart.co.nz.

RETURN METHOD:

Customer return product: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL:

1. Defective Product -

Download and Print

2. Customer Remorse -

Customer responsibility

Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process your refund or exchange according to your preference. Refunds will be issued to the original payment method within 10-15 business days, while exchanges will be processed for the requested replacement item, subject to availability. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items: For hygiene and safety reasons, certain products such as personal care items, intimate apparel, and perishable goods may not be eligible for return. Please refer to the product description or contact our customer support team for clarification on specific items.

Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We may request photographic evidence or further information to assess the issue and provide the appropriate resolution. For defective products, returns include free shipping. This means that you will not be charged any shipping fees (USD 0.00), and there will be no restocking fee (USD 0.00).

Customer Support: Our dedicated customer support team is available to assist you throughout the return process. If you have any questions, concerns, or need further assistance, please don't hesitate to reach out to us. We are committed to ensuring your satisfaction.

Email: info@hkmart.co.nz

Phone: +642102655709