FAQs

At hkmart.co.nz, we strive to provide our customers with the best possible shopping experience. To help make your shopping experience as smooth as possible, we've compiled a list of frequently asked questions. If you have any further questions or concerns, please do not hesitate to contact us.

Q: How do I create an account on hkmart.co.nz?
A: Creating an account on hkmart.co.nz is easy! Simply click on the "Account" icon located at the top of the page, and follow the prompts to set up your account.

Q: What payment methods do you accept?
A: We accept payment by Apple Pay, Visa, Mastercard, and PayPal, Google Pay, Amazon.

Q: How long will it take to receive my order?
A: Delivery times vary depending on the shipping address and the shipping method selected at checkout. Normally take 7-15 days.

Q: Can I track my order?
A: Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer hassle-free returns and exchanges. Please see our Returns Policy page for more information.

Q: Do you offer free shipping?
A: Yes, we offer free shipping for all orders over $100. Free shipping will automatically be applied at checkout once the order reaches the minimum amount required.

Q: Can I cancel my order?
A: We make every effort to process and ship orders as quickly as possible. If you need to cancel your order, please contact us as soon as possible. If your order has already been shipped, we may not be able to cancel it.

Q: How do I contact customer service?
A: You can contact customer service by email at 

Address: 147 Nelson Street, Auckland CBD, Auckland, Auckland, 1010, New Zealand

Email: info@hkmart.co.nz

Phone: +6402102655709

Our friendly and knowledgeable staff is always available to answer any questions you may have.